One app to take the load off your front desk.
Reception can only hold so many lines at once. The YesAI app answers the overflow, books and reschedules appointments, sends the reminders that cut no-shows, and clears the repetitive admin — all in one place, with a simple view of what it did. Privacy-aware, set up for you, and humans still handle the clinical calls.
- Overflow calls answered — no more voicemail during the rush
- Bookings, reschedules & reminders handled automatically
- Privacy-aware and configured for you — clinical calls stay with people
Your clinic workspace
Part of YesAI — Australia's AI automation consultancy
Your reception team is doing three jobs at once.
The desk is greeting a patient, the printer is jammed, and three lines are ringing. Something has to give — and it is usually the phone. Callers hit voicemail, some don't leave a message, and a few ring the clinic down the road instead. Every one of those was a booking your team never got the chance to make.
Then there's the quiet leak: the reminders that didn't go out, the patients who forgot and didn't turn up, the empty slot no one had time to backfill, and the recalls and forms that pile up because reception spent the whole day on the phone. None of it is anyone's fault — there are only so many hands at the desk.
Sound familiar?
One app takes the overflow and the admin off the desk — and we do the setup, so it doesn't cost your team a week they don't have.
The front desk, backed up by AI.
Four jobs that keep a clinic running — living in one workspace, sharing your booking system and calendar.
Reception overflow
When every line is engaged, the AI answers in your clinic's voice — takes the booking, handles the common questions, or leaves a clear message for the team. No caller left on voicemail.
Bookings & reschedules
Patients book, move or cancel appointments around the clock against your live calendar, so your availability is always right and reception isn't the bottleneck.
Reminders that cut no-shows
Confirmations and reminders go out on the schedule you set, patients can reschedule instead of ghosting, and gaps get flagged so slots can be backfilled.
Simple reports
One clean view: overflow calls answered, appointments booked, reminders sent and no-shows avoided — a plain-English weekly summary, no spreadsheets to build.
Tell us where reception is drowning → we set it up → your team logs in.
Tell us the pinch point
A quick chat about your clinic and the moment it hurts most — the missed overflow calls, the no-shows, the admin backlog. We confirm it's a fit and price it.
We connect & configure
We connect your booking system and calendar, set the overflow rules, decide exactly what the AI answers and what it always hands to a person, and test it against your real clinic. Your team doesn't touch a setting.
Log in & free up the desk
Your team signs into the web app — and mobile as it rolls out — and the AI works alongside them. You watch the reports and add the next job when you're ready.
Privacy-aware, and people stay in charge.
This is front-desk support, not a replacement for your clinicians. It handles the logistics and hands anything that needs a human straight over.
Clinical calls stay with people
The AI never gives clinical advice. Urgent, sensitive or symptom-related calls are routed to a person by rules you set — it books, reminds and answers logistics, nothing more.
Scoped, revocable access
It connects to your practice management or booking system through credentials you can see and revoke, touches only the fields it needs, and keeps a record of what it accessed.
You choose what it answers
Opening hours, location, fees, bulk billing, bookings — yes. Anything you'd rather a person handled — straight to the team. The boundary is yours to draw.
Honest numbers
Because the reports come from the same app doing the work, "calls answered" and "no-shows avoided" are measured, not marketing. You can see exactly what you're getting.
Get the YesAI app running in your clinic.
Tell us where reception is stretched and we'll show you what it looks like handled — overflow answered, bookings and reminders automated, set up for you and privacy-aware.
Built for Australian clinics & allied health.
If a busy phone and a full appointment book are your reality, this is built for you.
GP & medical clinics
Overflow answered during the morning rush, bookings and reschedules against your live calendar, and reminders that keep the book full without tying up the desk.
Dental practices
Recalls, reminders and rebookings run on schedule, and the app backfills the gaps a late cancellation leaves so the chair isn't sitting empty.
Psychology & counselling
Sensitive calls routed to a person every time, while the logistics — booking, rescheduling, reminders — are handled quietly in the background.
Physio & allied health
Multi-session plans, reminders and rebookings handled automatically so patients keep their programme and your practitioners keep their day full.
Specialist & day clinics
Answer the "where do I park, do you bulk bill, what do I bring" questions on repeat, freeing reception for the patient standing at the desk.
Vet & wellness clinics
Bookings, reminders and after-hours enquiries covered, with anything urgent passed straight to a person so nothing important waits on hold.
The clinic questions, answered.
Will the AI try to give medical advice or handle clinical calls?
No. It is built to stay in its lane. The app handles the front-desk load — bookings, reschedules, reminders, opening hours, directions, cost and "do you bulk bill" questions — and anything clinical, urgent or sensitive is routed straight to a human. You decide exactly which topics it answers and which it always hands off, and it never gives clinical advice.
How does it handle patient privacy?
It is privacy-aware by design. The app connects to your practice management or booking system through scoped credentials you can see and revoke, only touches the fields it needs to book or move an appointment, and keeps a record of what it accessed. We configure it with your privacy obligations in mind and keep clinical judgement with your team, not the software.
Does it work with our practice management software?
Almost always. The app connects to common clinic and allied-health booking and practice management systems through their APIs, and to older systems through the browser where there is no API. If you run online bookings, a calendar and SMS reminders today, we connect each of those once and every feature can use them.
What happens during our busiest phone periods?
That is exactly when it earns its keep. When every line is engaged and reception is with a patient at the desk, the AI answers the overflow instead of sending callers to voicemail or a competitor. It books, reschedules or takes a message, then logs it so nothing falls through the cracks when the rush dies down.
Can it reduce our no-shows?
Yes — reminders are one of the first things clinics turn on. The app sends confirmations and reminders on a schedule you set, lets patients reschedule instead of simply not turning up, and flags gaps so your team can fill them. Because it also books the replacement, an empty slot does not have to stay empty.
How do we get started, and how long does it take?
Request a free quote through the contact form and tell us where reception is drowning. We confirm it is a fit, connect your booking system, set up the phone overflow, reminders and admin automations, and test them against your real clinic before anything goes live — usually within a couple of weeks. From there your team logs into the web app, with mobile rolling out for iOS and Android.
Take the overflow off your front desk.
Get a free quote and we'll connect your booking system, set up call overflow, reminders and admin automations, and get your first feature live — usually within a couple of weeks.
Book a consultation with the YesAI team.