One app to answer, recover and route — for your online store.
Online shoppers ask the same things all day: is it in stock, will it fit, where is my order? The YesAI app answers them on chat and phone in your brand's voice, quietly recovers the carts people leave behind, and routes the enquiries that need a human — with the order already looked up. Australian-built, and we set it up for you, not a DIY toolkit you have to wire together.
- Pre-sale & "where's my order?" answered on chat and phone
- Cart recovery, order routing & reporting in one login
- Connected to your store, shipping & help desk — set up for you
Your online-store workspace
Part of YesAI — Australia's AI automation consultancy
Your store never closes — but your inbox can't keep up.
The orders come in at midnight, the questions come in at midnight, and the shopper who can't get a quick answer on sizing or shipping just closes the tab and buys elsewhere. Meanwhile the same three questions — where is my order, is this in stock, can I return it — fill your inbox and your DMs, and every one of them pulls someone off the work that grows the store.
You've probably tried a bolt-on chatbot that couldn't see a real order, a separate abandoned-cart app, and a help desk that doesn't talk to either. Three tools, three bills, and you're still the glue holding it together. The volume scales; your evenings don't.
Sound familiar?
One app answers, recovers and routes — connected to your real store data, and set up so it doesn't cost you the weekend.
Four jobs your store actually needs done.
Living in one workspace, sharing one connection to your store, shipping and help desk — so they work together instead of guessing.
Pre-sale answers
A chat agent answers stock, sizing, shipping-time and returns questions from your own product and policy content — the split-second answers that turn a browser into a buyer.
Order & tracking status
Connected to your store and courier, the agent looks up a customer's real order and tracking and answers "where is my order?" on chat, email and phone — after confirming who's asking.
Cart recovery
Spots abandoned carts and checkouts, sends a timed on-brand reminder, and stops the moment they buy — a polite nudge that runs itself, respecting quiet hours and unsubscribes.
Routing & reports
Sorts enquiries to the right place — orders, returns, wholesale — hands tricky ones to your team with context, and shows it all in one dashboard: answered, recovered, escalated.
Connect your store → we set it up → shoppers get answered.
Tell us your busiest question
A quick chat about your store, your platform and the question that fills your inbox — usually order status or sizing. We confirm it's a fit and price it.
We connect & teach it
We link your store, shipping and help desk, load your product and policy content, and test the agent against real orders before it goes live. You don't touch a setting.
It answers & recovers
The agent handles chat and phone around the clock and quietly chases abandoned carts. You watch the reports and add the next job — routing, returns — when you're ready.
Joined-up, not bolted-together.
When your chatbot, cart app and help desk are separate, the seams cost you sales and hours. In the YesAI app there are no seams — and no second job maintaining it.
Answers from real order data
Because the app is connected to your store and courier, the agent quotes the actual order and tracking — not a canned "check your email" that sends the customer straight to your inbox.
One login, one bill
No stitching together a chat plugin, an abandoned-cart tool and a ticketing add-on. Pre-sale, order status, recovery and routing live in one workspace, on one invoice.
A sale rescued end to end
The agent answers the sizing question, recovers the cart when they hesitate, and the report counts the recovered order — one platform, nothing dropped between tools.
Honest numbers
Because the reports come from the same app doing the work, carts recovered and questions answered are measured, not marketing. You can see exactly what you're getting.
Put an AI storefront assistant behind your online store.
Tell us your platform and your busiest question, and we'll show you what it looks like handled — pre-sale chat, order tracking, cart recovery and routing, set up for you.
Built for online sellers who feel every dropped enquiry.
Whatever you sell online, the volume of the same few questions is the tax on growth. This is built to take it off you.
Fashion & apparel
Sizing, fit and returns eat your chat. The agent answers from your size guide and policy, and recovers the carts shoppers leave while they're deciding between two sizes.
Homewares & furniture
Big baskets, long shipping, lots of "when will it arrive?". The agent quotes real tracking and lead times so buyers commit instead of second-guessing.
Beauty & wellness
Ingredient, suitability and subscription questions around the clock. Answer them instantly on chat and phone, and route anything sensitive to your team.
Food & specialty
Allergens, delivery windows, gift orders — answered accurately from your own content, so a missed reply never turns into a missed occasion.
Parts & supplies
Compatibility and stock questions decide the sale. The agent checks your catalogue and stock, and hands niche technical calls to a human with the thread attached.
Multi-channel retail
Selling on your site, a marketplace and in-store? Route every enquiry into one workspace and give shoppers one consistent, on-brand answer wherever they ask.
The ecommerce questions, answered.
Which order does the "where is my order?" agent actually look up?
The real one. During setup we connect the app to your store platform and your shipping or fulfilment provider, so when a customer asks "where is my order?" the agent looks up their actual order and tracking, not a generic reply. It can answer on live chat, over email and on the phone, and it only shares order details after confirming the customer with the email or order number on file.
Will the chat agent make up answers about my products or returns policy?
No. The pre-sale agent answers from your own content — product descriptions, sizing, shipping times, returns and warranty policy — not from the open internet. If it is asked something outside what you have given it, it says it will check and routes the question to your team instead of guessing. You review the knowledge it works from before it goes live.
How does cart recovery work without spamming my customers?
The app watches for abandoned carts and checkouts, waits a sensible window, then sends a timed, on-brand reminder — and stops the moment the customer buys or replies. You set the tone and the timing, it respects unsubscribes and quiet hours, and every message is logged. It is a polite nudge that runs itself, not a blast that annoys people.
Does it work with Shopify, WooCommerce and the tools I already use?
Almost always. The app connects to common store platforms like Shopify and WooCommerce, plus your email, help desk, shipping and accounting tools, through their APIs — and to older systems through the browser where there is no API. You connect each system once during onboarding and every feature can use it, with scoped credentials you can see and revoke from inside the app.
Do I still handle the tricky cases myself?
Yes, and that is by design. The agents handle the repetitive volume — tracking, sizing, stock, simple returns — and hand anything sensitive or unusual straight to your team with the full conversation attached, so nobody starts cold. You decide exactly where the line sits, and you can widen or narrow it any time.
How do we get started?
Request access through the contact form and tell us your platform and your busiest question. We confirm it is a fit, connect your store and systems, load your product and policy content, and get your first chat or phone agent answering — usually within a couple of weeks. From there you log into the web app, with the mobile apps rolling out for iOS and Android.
Stop losing sales to slow answers. Run it from one app.
Get a free quote and we'll connect your store, load your content and get your first chat or phone agent answering — usually within a couple of weeks.
Book a consultation with the YesAI team.